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The Plant Warranty
Hello, plant lover! Get to know the Floral Soul Product Warranty!
Floral Soul plants are acquired through a careful selection and vetting process. Zilmic takes care that the plants are well cared for and healthy, so that they correspond to the wishes of our customers. We take care to pack them properly and deliver them in maximum safety.
We love all plants and we want you to love them as much! As with all living things, plants have natural variations in both size, shape and color, they cannot be one hundred percent identical.
Most plants don’t appreciate drastic environmental changes, and a trip to your home qualifies as a big change. Please expect some minor cosmetic imperfections or general tiredness after transplant. Most plants do not appreciate drastic environmental changes. Once acclimated to the proper light, humidity, and temperature, the new plants should acclimate to the new space and thrive within a few days to a few weeks. The plants have specific adaptation to the new pot and space, respectively they may have a slower growth in the first weeks or months; yellowing of leaves, defoliation or loss of leaves is also specific to them.
After the purchase, we offer you a detailed care informational support, through the Plant Library and the blog, as well as guide you to solve all the ambiguities that have arisen via email, phone, Instagram, Facebook or other communication channels, as well as in within the Floral Soul Orangery, M. Kogălniceanu, 54,
The warranty itself
- The guarantee involves refunding the value or replacing the product within the first 14 days after purchasing the product.
- Guidance in fixing the problem via email, phone, Instagram, Facebook or other communication channels, as well as within Floral Soul Orangery, M. Kogălniceanu, 54, and free rehabilitation in the first 30 days after purchasing the product.
Refund or replacement of the product within the first 14 days of purchasing the product.
- Refund or replacement of the product is offered within the first 14 days of the purchase of the product.
- Reimbursement of the consideration or replacement of the product is applied only by presentation of the invoice or tax receipt.
- A refund or replacement of the product can only be initiated if the product is returned in the condition in which it was purchased.
- The Floral Soul team reserves the right to determine the condition of the product in order to initiate or refuse to initiate a refund or product replacement. The Floral Soul team reserves the right to make a decision regarding the truthfulness of the care method observed and communicated by the customer, in case the condition of the plant does not correspond to what is described. (For example: the customer communicated that he watered the plant regularly, but the Floral Soul team finds insufficient watering that contributed to the damage to the plant, etc.)
- The Floral Soul team reserves the right to determine non-conforming lots. We accept plants with imperfections for return if the entire batch of plants from the supplier has been identified with the same problem.
- After the expiration of 14 days from the moment of purchase, you can still benefit from guidance in fixing the problem and/or free rehabilitation within the Orangery for a period of 30 days from the moment of purchase.
Ghidarea în remedierea probleme și reabilitare gratuită în primele 30 de zile de la procurarea produsului.
- Ghidarea în remedierea problemei și reabilitare gratuită se vor oferi gratuit în primele 30 de zile de la procurarea produsului.
- Pentru solicitarea ghidării în remedierea probleme și reabilitare gratuită, vă rugăm să ne contactați via email team@floralsoul.md, telefon, Instagram, Facebook sau alte canale de comunicare, cât și în cadrul Orangeriei Floral Soul, M. Kogălniceanu, 54.
- Transmiteți-ne o descriere în detaliu a problemei și a modului de îngrijire (cât, cum, cu ce fel de apă udați și pulverizați planta, unde este poziționată, ce temperatură este în spațiul unde se află planta, alte detalii relevante), anexați cel puțin 3 fotografii sau un video demonstrativ al produsului.
- Veți beneficia de consultație individuală gratuită, evaluarea stării plantei de către echipa Floral Soul și oferirea sfaturilor de ajustare a rutinei de îngrijire.
- Dacă în urma consultării și a rutinei de îngrijire ajustate problema nu dispare, vă încurajăm să aduceți planta la Orangeriei Floral Soul, M. Kogălniceanu, 54, pentru consultări adiționale și reabilitare gratuită, sau puteți solicita deplasarea echipei Floral Soul (se va percepe o taxă pentru solicitare deplasare).
The Floral Soul team will take care to provide:
- Free consultation in choosing plants according to indoor conditions.
- Free transplanting in pots chosen according to the necessary criteria (diameter, type of pot according to the plant, etc.), in a soil mixture corresponding to the needs of the plants.
- Providing informational support on how to care for plants purchased through the blog, the Plant Library, as well as written consultations upon request.
- Recommendation of suitable plants in the presence of children or pets.
Customer Responsibilities:
- Please inform the Floral Soul team about the exact conditions in the apartment, house, office (light level, humidity, location, temperature, etc.) in the process of choosing the plant.
- Please inform the Floral Soul team of the presence of children and/or pets. In case of omission, please inform the Floral Soul team is not responsible for the damage caused and it is not covered by the warranty.
- Please strictly follow the rules of plant care and inform yourself individually through free access to the Plant Library, blog, online consultations, etc.
- Please inform the Floral Soul team in detail about the care routine (how much, how, with what kind of water you water and spray the plant, where it is positioned, what temperature it is in the space where the plant is, other relevant details).
- Please inform the Floral Soul team of the occurrence of any problems within a strict period of 30 calendar days from the procurement of the product.
The guarantee does not apply in the following situations:
- The transplant of the plant was carried out by someone other than the Floral Soul team (incorrect transplanting can lead to root trauma which is a decisive factor in the rapid deterioration of the plant or even its death).
- Treatment of plants with fertilizers, herbicides, insecticides that have not been indicated and/or recommended by the Floral Soul team.
- Overwatering/underwatering of the plant, improper location of the plant (excess/insufficient light), location of the plant at improper temperatures.
- Damage caused by the customer (torn leaves, broken stems, etc.).
- Inadequate individual transport (temporary abandonment of the plant in extreme temperatures, abandonment for an indefinite period in the car, unsecured transport leading to injury to the plant).
- Individual attempts to fix problems that arise in an inappropriate way.
With love to plants and to you,
the Floral Soul team